Terms & Conditions

This Frothers Gallery website is owned and operated by Creative Frame of Mind Pty Ltd, PO 7293, Bondi Beach NSW 2026 Australia Telephone +61499 44 8464 or email info@frothers.com.au. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

PRIVACY

Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Frothers Gallery.

SECURITY

Frothers Gallery does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by EWAY.

PRICING

All pricing is in Australian Dollars (AUD) and includes 10% GST (unless stated for overseas deliveries). Frothers Gallery reserves the right to change pricing at our discretion and without notice.

PAYMENTS

We accept all major credit cards via the PayPal platform.

PRODUCTION TIME FRAME

We are a custom made to order business. We do not carry any inventory. Too complex: too many images, too many sizes, and too many types of frames. Everything is hand-made & printed locally in Sydney. So it takes 2-3 weeks to make framed artworks and 2-3 days to print unframed goods. Shipping lead-times come after that and will depend on the location obviously. Wherever possible, we try to cut down on lead-time, but we only do it if it is not detrimental to the quality of your order.

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Frothers Gallery is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

RETURN & EXCHANGES (within Australia only)

Frothers Gallery does not usually accept returns or exchanges as the products have been made especially for you. We give you 48 hours to change your change your mind. However, we are reasonable people and if you feel that there is a good reason to return or exchange your purchase, contact us and we’ll try to work it out. info@frothers.com.au or call +61 4 9944 8464.

For international claims, contact us on info@frothers.com.au or call +61 4 9944 8464.
 

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight. Each of our artworks has it’s own hanging method. Please read the instructions provided carefully. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print.

FAULTY ITEMS & DAMAGES

The Frothers Gallery products are hand produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened, insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.

COPYRIGHT

Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, graphics, logos) is owned by Creative Frame Of Mind Pty Ltd. Copyright of the images are the property of each Photographer represented by the Frothers Gallery. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Blacklist.